Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at support@romanmart.com

Pricing

All prices are in USD.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. 

Returns

You are able to cancel your order with no penalty! You must cancel your order within 24 hours from the time of order confirmation.

Absolutely! We are here to help you make your home beautiful! Please send us an email to support@romanmart.com and we will be happy to assist you in any way we can.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

Shipping

We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.

Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at support@romanmart.com.

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-20 business days.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at support@romanmart.com. If the given address is wrong we can change the address to the correct one within 12 hours. No refund will be given after the 24 hours of incorrect submission.

You can contact us through our contact page! We will be happy to assist you.